Test Bank for Managing Quality 6th Edition by Foster
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|Table of Contents||Table of Contents Part 1: Understanding Quality Concepts 1. Differing Perspectives on Quality 2. Quality Theory 3. Global Supply Chain Quality and International Quality Standards PART 2: Designing and Assuring Quality 4. Strategic Quality Planning 5. The Voice of the Customer 6. The Voice of the Market 7. Quality and Innovation in Product and Process Design 8. Designing Quality Services 9. Managing Supplier Quality in the Supply Chain 9. Appendix: Acceptance Sampling PART 3: Implementing Quality 10. The Tools of Quality 11. Statistically Based Quality Improvement for Variables 12. Statistically Based Quality Improvement for Attributes 13. Six Sigma Management and Lean Tools PART 4: Forever Improving the Quality System 14. Managing Quality Improvement Teams and Projects 15. Implementing and Validating the Quality System|